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43Folders.com is Merlin Mann’s website about finding the time and attention to do your best creative work.

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Intl. Business: How not to be the "ugly American"

Getting Through Customs - Articles

My friend's dad is a hard-nosed American sales guy. He spent thirty years developing and, in my opinion, mastering the disparate skills of schmoozing, selling, negotiating, and closing. (Man, this guy could close.) But when he started moving into big-time international sales, he realized there was this whole world (literally) of customs, skills, and rhythms he'd have to master -- lest he unintentionally offend a client and blow the deal.

When I first heard about some of these differences ("In Japan, brace yourself for several days of intense all-day recreation before business is ever discussed"), I picked up a copy of Kiss, Bow, or Shake Hands, which has tons of fascinating advice on how to adapt your behavior when conducting business outside the US.

I wonder how many of these have changed since I read the book in the mid-90s -- the world has shrunk a lot since then. Still, I have to say that as a poorly-traveled American, I do find this stuff fascinating And, now I've discovered the book's authors have this ginormous repository of web-based information.

Here's some favorite random factoids, mores, and customs from outside the U.S.:

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Getting ready for OmniFocus

(Disclosure: I am a contributor to the OmniFocus project)

According to OmniGroup, about 2,500 people are now participating in the "sneaky peak" beta of OmniFocus, and new folks will continue to be added as capacity for support allows. But even if you're not yet using the app and are just waiting to get your hands on a finished version, it's not too early to start thinking about making a smooth transition from wherever you are now.

Moving your world of action into a new application is like moving into a new house (and can be almost as stressful). This is your chance to throw away crap, rethink how you've been doing things, and just give yourself a fresh start. So before you ever fire up OmniFocus for that first time, do yourself a favor and get sorted out with your current system first. Believe me, you're much more likely to handle this well before the temptation of having the app in your hands sends you diving into using it full-time.

In short, I recommend you start by conducting a thorough review that's focused on bringing all your tasks and projects up to date and in line with reality.

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Jason Fried on The Project Triangle

On the elegance of The Project Triangle.

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Napstyles of the Rich & Famous

My pal, Penney, once told me that when she was a kid, and her family went on vacation, they would "drop the spoon" every afternoon. I knew this was a cousin of the disco nap, but I never knew it was a purported invention of Salvador Dalí, (according to QuestionSwap):

Lie down or sit in comfy seat holding a spoon in your fingertips. you should be holding it in a way that - when you loose consciousness (sleep) you drop it... the Clatter (put a big plate on the floor under your hand) will wake you.... and you get woken JUST as you enter the best "dreamy" bit of your sleep.

Related (though pretty insane, if you're asking me) is the notorious "Thomas Edison Nap," which, repeated through the day, is intended to stand in lieu of an actual solid night's sleep (and which seems to have partly inspired some of the polyphasic sleep nutjobs proponents). Edison is said to have naturally needed less sleep in a day, and seldom slept very much in a given stretch, claiming that excessive sleep was a sign of laziness -- and yet:

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TOPICS: Napping, Sleep

Apple Device Security: Big Temptation to Dumb-Down

Chairman Gruber recently discovered (via his sharp-eyed reader, Earl Misquitta), that the aforementioned iPhone Remote application can also be used as a virtual keyboard for entering search text, login information, and what have you on your AppleTV. Seeing the typed characters appear on the TV screen as you type them is simply magical. So, if, like me, you’re in the amazingly tiny sliver of the Venn diagram for people who own both these products, this is hugely convenient, and what a welcome trick it is.

As I’ve alluded to before, the AppleTV’s torturous keyboard entry (via the hardware Apple Remote’s 4-way joystick) is abysmal. In 21 uninterrupted years of using Apple products, it’s probably the most consistently frustrating and poorly-designed interface I’ve encountered. I literally hate using it.

The ability to enter text via the superior (but far from perfect) iPhone keyboard is wonderful but it doesn’t and can’t address a deeper problem with the keyboard-challenged devices Apple are focused on vending right now: assy and annoying text entry encourages the use of crap passwords. This is bad, and here’s why.

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BumpTop: Nice for anything...but my Desktop

BumpTop Prototype - HoneyBrown.ca

Don't get me wrong -- like apparently everyone this week, I think the BumpTop demo is right purty. The little interface widgets are beautiful and functional, and the physics of the motion seem realistic. It looks lovely. But would I ever, in a million years, seek this out as a Desktop replacement? You bet your butt I wouldn't, and I'll tell you why (as well as what it would be great for).

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What text files do you use?

I started keeping text files of ideas a year or two ago, but the system quickly collapsed due to its own complexity.

I am a journalist and a blogger, and so I started out with three files. -- blog ideas and article ideas. I also had a file called "inbox" for random thoughts, most of which would get turned into GTD next actions.

The first difficulty I encountered was that it wasn't always clear, up front, what's going to turn out to be a blog, and what will be an article. Back then, I went by gut feeling, now I think I have some good thumb rules -- but either way, this decision should not be made at this stage of the process.

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Vox Pop: Your best "best practice" for email?

Short Subject: Now You're Talking (1927)


prosaic [on email]

Chris Streeter picks up on a thread that I've been thinking about a lot lately (and he's kind to mention the relationship to Inbox Zero).

He reminds us that the etiquette for using a telephone was once well-established enough to earn a place in the encyclopedia:

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Clippings intelligently convert "stuff" into OmniFocus tasks

[Disclosure: I'm a volunteer contributor on the development of the OmniFocus app]

You could be forgiven for being exhausted by my harangues about the importance of putting actions into their own special place outside of email, web sites, or other action-bearing media ("Email is just a series of tubes," Senator Ted Stevens, might one day say).

In fact, liberating actions from the email in which they arrived and putting them into a system that you trust is arguably the most important tenet of Inbox Zero. But it's also advice that leaves a lot of people scratching their heads: "OK, big shot, so where do I put this new task, and how exactly is it supposed to get there?"

Well, I'm happy to say that recent sneaky peaks of OmniFocus now have a pretty neat way to help with this problem. It's called "Clippings," and if you're familiar with the similar feature in OmniOutliner, you can imagine how it might work in the context of a task-tracking app and the complementary apps whose contents you want to direct to it.

Alongside the recently-added Perspectives, this is a feature that is making me very happy right now.

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On the culture of distraction; one pipe for all interruptions?

Driven to distraction by technology | CNET News.com

Really good article on the problems and implications of the interruption-driven lifestyle. Full of great bits, including this:

Businesses could benefit from introducing a collective effort to switch off, Honore said. He points to the marketing department at Veritas Software, which last year instituted “E-mail-free Fridays” for its marketing department. The move came at the behest of Jeremy Burton, an executive vice president who was finding his in-box stuffed with 400 messages a day, many from his own department.

In Burton’s department, employees can’t e-mail one another on Friday, but they are allowed to e-mail customers or other parts of the storage company if they have to. The result? Workers spend more time connecting face to face, and Burton finds his in-box is only half as full.

And when it comes to finishing up a big project, many workers are unplugging altogether—something that Microsoft’s [Chris] Capossela says should not have to be the answer.

Well-written software could offer a better solution, he said. It should help employees stay connected but enable them to receive only messages they want to get—from a boss or family member, say.

Also, Carl Honore, the author of In Praise of Slowness (Amazon.com: US | UK | CA | FR | DE | JP) offers great tips like this, among others:

Before using any time-saving technology, ask yourself if you could perform the task…more efficiently using an old-fashioned method such as walking across the office and talking face to face.

I really do encourage you to read the whole article, because it gets to the heart of a problem that’s contributing to most everyone’s stress and feeling of being constantly overwhelmed. And you might want to follow it up with seeing how Billy G. reportedly carves out a “Think Week” each year.

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