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Vox Pop: Email via web CRM?
Merlin Mann | Aug 27 2007
Most businesses and an increasing number of people (including me) are looking for friction-free ways for teams to deal with incoming public email accounts. Whether you're managing a home eBay company, fielding FAQs, or reviewing incoming resumes, it seems like there must be some good, lightweight web apps for teams to use and collaborate around. Ron Richards just pointed me to Cerberus, and I've previously looked at DayLite, MailTank, and Sugar. I like the trouble-ticket approach in some ways, but I also wish it could be prettied up -- ideally including remote form submission from your own domains. The Question to You:Have you found a free or inexpensive web-based app that helps your teams manage incoming email and convert them into assigned tasks? Got one that’s great at template-based responses? Anything with the power of a support ticket app that’s a bit prettier from the user’s standpoint? edit 2007-08-27 09:17:40: Shoulda mentioned: relevant self-links are okay on this one. 20 Comments
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 Fear Cerebrus. It's the system...Submitted by Carla Hufstedler (not verified) on August 28, 2007 - 4:58am.
Fear Cerebrus. It's the system we were using at Site5 when I started, and we all whined so loudly that the Powers That Be switched over to Kayako. The only problem with Kayako is that the coolest org. features (notification of new emails without having it open, etc.) are Windows-only. They don't seem very Mac-interested. I say, go FOSS, perhaps check out rubyforge, see what's been cooking. :) I'll keep my eyes open for you. » POSTED IN:
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