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Vox Pop: Email via web CRM?
Merlin Mann | Aug 27 2007
Most businesses and an increasing number of people (including me) are looking for friction-free ways for teams to deal with incoming public email accounts. Whether you're managing a home eBay company, fielding FAQs, or reviewing incoming resumes, it seems like there must be some good, lightweight web apps for teams to use and collaborate around. Ron Richards just pointed me to Cerberus, and I've previously looked at DayLite, MailTank, and Sugar. I like the trouble-ticket approach in some ways, but I also wish it could be prettied up -- ideally including remote form submission from your own domains. The Question to You:Have you found a free or inexpensive web-based app that helps your teams manage incoming email and convert them into assigned tasks? Got one that’s great at template-based responses? Anything with the power of a support ticket app that’s a bit prettier from the user’s standpoint? edit 2007-08-27 09:17:40: Shoulda mentioned: relevant self-links are okay on this one. 20 Comments
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Nothing compares to HelpSpot: http://www.userscape.com/products/ by Markus (not verified)
Consider Sproutit Mailroom. I... by Ryan McGeary (not verified)
If by web-based you mean... by Marshall (not verified)
FogBugz from Fog Creek. They're... by Scott Smith (not verified)
The Zoho CRM is pretty... by Aaron Campos (not verified)
Highrise does exactly that.
See how... by Jason Fried (not verified)
I'm not sure a true... by Ryan McGeary (not verified)
Yes, Shameless self promotion, but... by Ben Smith (not verified)
Sorry, me again. One... by Ben Smith (not verified)
I'd also recommend HelpSpot. I... by TJ (not verified)
About Merlin Bio Merlin Mann is an independent writer, speaker, and broadcaster. He’s best known for being the guy who created the website you’re reading right now. He lives in San Francisco, does lots of public speaking, and helps make cool things like You Look Nice Today, Back to Work, and Kung Fu Grippe. Also? He’s writing this book, he lives with this face, he suffers from this hair, he answers these questions, and he’s had this life. So far. Merlin’s favorite thing he’s written in the past few years is an essay entitled, “Cranking.”
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