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Vox Pop: Email via web CRM?
Merlin Mann | Aug 27 2007
Most businesses and an increasing number of people (including me) are looking for friction-free ways for teams to deal with incoming public email accounts. Whether you're managing a home eBay company, fielding FAQs, or reviewing incoming resumes, it seems like there must be some good, lightweight web apps for teams to use and collaborate around. Ron Richards just pointed me to Cerberus, and I've previously looked at DayLite, MailTank, and Sugar. I like the trouble-ticket approach in some ways, but I also wish it could be prettied up -- ideally including remote form submission from your own domains. The Question to You:Have you found a free or inexpensive web-based app that helps your teams manage incoming email and convert them into assigned tasks? Got one that’s great at template-based responses? Anything with the power of a support ticket app that’s a bit prettier from the user’s standpoint? edit 2007-08-27 09:17:40: Shoulda mentioned: relevant self-links are okay on this one. 20 Comments
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 If by web-based you mean...Submitted by Marshall (not verified) on August 27, 2007 - 7:58am.
If by web-based you mean hosted then this is not exactly what you are looking for, but for request tracking it is very hard to beat RT (http://bestpractical.com/) both on functionality and the price is right - free open source. It is a pretty easy to install and maintain so it is worth a look. If you want a bit more CRMish functionality and a hosted solution I would definitely give Zoho a look. You get the first 3 users for free and then only $12 per user per month for each additional user. A great price for what you get. Good Luck - MH » POSTED IN:
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