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IM best-practices in the workplace
Brian McCaffrey | Sep 28 2007
What is IM used for in the workplace? My office mates and I figured out this week that we have an IM client on our corporate workstations. Novices to the world of corporate IM, we don't really know what it's used for. I've used IM clients at home, of course, but never at work and we're all at a bit of a loss on how this would be useful, if at all. A quick session of searching 43f reveals that most of the discussion up until this point has been about managing the distractions of IM and managing your coworkers' expectations of your responses. But I'm wondering, what's IM used for in business? So far in my office, people have started chat sessions with entire work teams present online and left the session open all day. Team members will post questions or comments or requests to review edits on shared documents. In one of our groups, the director has moved some of his communication to the chat room, with the expectation that his team members will read this message during the next hour or two. Is this a typical use? How about one-on-one chats with colleagues? Tell me what IM looks like at your workplace. 46 Comments
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 Good and badSubmitted by Rivercat0338 on October 2, 2007 - 3:59pm.
I work in PR and at my previous company, IM was great when I was on the phone with a journalist who had some question I could not answer. Via IM I could quickly get a response from the person with the info, whether they were on another floor of the building or in another office 400 miles away. Now in a small open-plan agency we use it to stay in touch with clients and journalists, pass along quick messages about who is holding on the phone, and especially as a way to communicate in emergencies when one of us in on press tour (my boss has Yahoo on his phone and I'm made to carry a Sidekick for email and messaging) and don't want to disturb the meeting with a ringing phone or having to step outside. Of course we also use it far too often to make snarky comments about one another, and to pass along links to timewasters on the web. » POSTED IN:
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