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IM best-practices in the workplace
Brian McCaffrey | Sep 28 2007
What is IM used for in the workplace? My office mates and I figured out this week that we have an IM client on our corporate workstations. Novices to the world of corporate IM, we don't really know what it's used for. I've used IM clients at home, of course, but never at work and we're all at a bit of a loss on how this would be useful, if at all. A quick session of searching 43f reveals that most of the discussion up until this point has been about managing the distractions of IM and managing your coworkers' expectations of your responses. But I'm wondering, what's IM used for in business? So far in my office, people have started chat sessions with entire work teams present online and left the session open all day. Team members will post questions or comments or requests to review edits on shared documents. In one of our groups, the director has moved some of his communication to the chat room, with the expectation that his team members will read this message during the next hour or two. Is this a typical use? How about one-on-one chats with colleagues? Tell me what IM looks like at your workplace. 46 Comments
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Re: IM best-practices in the workplaceSubmitted by xentek on September 30, 2007 - 8:52am.
I work on a virtual team - where we all work from home. IM became a telephone replacement, but its gotten way out of hand. I've taken to turning off IM until after lunch. That way I can be productive in the morning, and people have to rethink how important some thing is before they tell me. It has cut down on the number of low priority (read: trivial bugs) requests I'd get on IM. In other words - if they aren't willing to open a ticket, send me an email, or give me a call - its not worth it for me to even hear about. Most requests, when they can't immediately get an answer to it, never get reported. And keeps me focused on the bigger picture. ("They" are the Customer Support, and "Me" is software engineer). » POSTED IN:
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