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IM best-practices in the workplace
Brian McCaffrey | Sep 28 2007
What is IM used for in the workplace? My office mates and I figured out this week that we have an IM client on our corporate workstations. Novices to the world of corporate IM, we don't really know what it's used for. I've used IM clients at home, of course, but never at work and we're all at a bit of a loss on how this would be useful, if at all. A quick session of searching 43f reveals that most of the discussion up until this point has been about managing the distractions of IM and managing your coworkers' expectations of your responses. But I'm wondering, what's IM used for in business? So far in my office, people have started chat sessions with entire work teams present online and left the session open all day. Team members will post questions or comments or requests to review edits on shared documents. In one of our groups, the director has moved some of his communication to the chat room, with the expectation that his team members will read this message during the next hour or two. Is this a typical use? How about one-on-one chats with colleagues? Tell me what IM looks like at your workplace. 46 Comments
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IM - The New Timeclock...Submitted by jbacko on September 29, 2007 - 5:48pm.
I've used IM at a couple of jobs. The first made sense - world-wide operations with several different companies in different timezones. IM proved to be a valuable tool (particularly if people were diligent about their online status). However, in my next job it became readily apparent that the manager was using the time stamp of ones IM online status as a way of determining when a person's workday started and ended. It really sucks when you feel like you have to rush in, login, and start your IM client because that's how your boss gauges your "productivity". Needless to say, IM was the most hated app in our section... » POSTED IN:
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