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IM best-practices in the workplace
Brian McCaffrey | Sep 28 2007
What is IM used for in the workplace? My office mates and I figured out this week that we have an IM client on our corporate workstations. Novices to the world of corporate IM, we don't really know what it's used for. I've used IM clients at home, of course, but never at work and we're all at a bit of a loss on how this would be useful, if at all. A quick session of searching 43f reveals that most of the discussion up until this point has been about managing the distractions of IM and managing your coworkers' expectations of your responses. But I'm wondering, what's IM used for in business? So far in my office, people have started chat sessions with entire work teams present online and left the session open all day. Team members will post questions or comments or requests to review edits on shared documents. In one of our groups, the director has moved some of his communication to the chat room, with the expectation that his team members will read this message during the next hour or two. Is this a typical use? How about one-on-one chats with colleagues? Tell me what IM looks like at your workplace. 46 Comments
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 Yes I use IMSubmitted by untidyrichard on September 29, 2007 - 7:48am.
Where I work IM has been banned, converted to jabber and then opened up at various times. At the moment, we are free to use IM and in the main it is used professionally. Much like everyone else here who has commented IM takes the place of internal calls, remote worker communications and group chats. We do communicate with customers via IM but only really those who been with us for a while. IM, like email, is open to misinterpretation sometimes so a good working relationship is important for it to work well. We are looking for a solution to capture and archive IM transcripts as they are as important as emails - someone could make a promise to a customer as we don't have a record.. » POSTED IN:
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