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Open Thread: The value and quality of email at work
Merlin Mann | Nov 2 2005
40% of office workers spend 0.5-3 hours reading poorly written e-mail | IT Facts | ZDNet.com More with the email research results:
Things is, I keep encountering people who get 100, 200, 300, or more actionable emails each day; not cron notifications, bug list CCs, or lunch at Chili's for Suzie from AR's birthday--I'm talking about real emails that require more than a one-line response or represent some kind of non-email work. What amazes me is how much of people's email seems to be internal to their company, business unit, or direct team. If I ran a company and learned that most of my employees were spending that much time touching internal email, I'd ask my managers: "For how many and which employees is six hours of email each day adding value to the company?" Maybe that's just me. Understand: I get that email is the way teams communicate on important stuff, but at a certain point, we're back to the guy from Metropolis, aren't we? I realize my view on this stuff is extreme -- I'm a hobo and I work at home -- but you tell me:
Feel free to elaborate. And feel free to say you love getting all that email. I'd enjoy hearing a range of views on this. Also: Non-scientific email pollHow many actionable emails do you get each day? That's email that requires more than a one-line response or requests non-email work. 22 Comments
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Actionable e-mails: Maybe 20. However,...Submitted by David B. (not verified) on November 2, 2005 - 11:38am.
Actionable e-mails: Maybe 20. However, in my office we've all developed that bad habbit of having total conversations via e-mail. What could be accomplished in a 30 second phone call, or even a chat session ends up taking 4 to 5 back and forth e-mails. We're lame. I always know I'm being successful when my Inbox has less than 10 e-mails. Personal e-mails, I tend to suck at. They sit in my inbox for way to long. I ditched Gmail yesterday for just this reason: messages got totally lost in "conversation" view. I'd love to have the option to view coversation view, or tradition view. Maybe someday. In the meantime, I ditched Gmail because e-mails weren't getting answered, my contacts were a mess, and there's still no Gmail Calendar. I'm sure eventually this will get sorted out - in the meantie I feel a bit silly for depending on anything beta. » POSTED IN:
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