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'Issue Tracking' and GTD help required.
cnf | Apr 4 2007
Hi, I started geting into GTD a while back, and it has been fun :) I am however having trouble managing part of my workload... My job consists in part of 3rd tier support for a telecom company. We have an internal issue tracker for this purpose. What I am finding hard is integrating these issues into my GTD system. Right now I have a lot of "NIT#1234 [Customer trigram]" in my kinkless GTD, and this just doesn't work right... Anyone here in customer support, and if so how do you integrate it into your GTD system? Frank 8 Comments
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 Yes, they are sort of...Submitted by Antemeridian on April 5, 2007 - 10:23am.
cnf;8828 wrote:
Yes, they are sort of projects. Though what I am finding, is that a lot of the actions are the same. Hi Frank, Seems to me like this would be a good spot to use a checklist. Basically, make a checklist of all the actions required to complete the standard ticket, perhaps add a few extra iterations for those tickets that may require it (extra cycles of test solution X, wait for feedback from customer, etc.) and then you can use that as a basic template. Fill in notes and dates/times for each of the steps on these, and then make it a habit to monitor these forms. Just a few thoughts, Adam » POSTED IN:
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