Merlin’s weekly podcast with Dan Benjamin. We talk about creativity, independence, and making things you love.
Customer ServiceToward a hygienic credit cardMerlin Mann | Oct 11 2007You've probably heard the advice to photocopy your wallet's contents; in the event that you lose your wallet, this makes it easy to know what you need to cancel and replace. Smart. I recently received a new credit card and had forgotten what a hassle it is to change the info across all my various online accounts. Here's a few suggestions based on things I did this time around that should make it easier (or at least more interesting) the next time this happens. read more »15 Comments
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Break out of "phone jail" with GetHumanMerlin Mann | Oct 6 2007
In yesterday's post about putting customer service numbers onto your mobile phone, commenter Joe suggested checking out Paul English's wonderful GetHuman, a website that diligently collects and updates the phone numbers (and key punches) necessary to get you straight through to a human being at 500 well-known companies. I realize this site is ancient news to a lot of you, but I couldn't believe I'd never featured it in its own post here; I've been loving and using the crap out of GH (and the preceding IVR) for years now. Consider the oversight rectified. Paul also shares some smart tips for intrepid information seekers (Hint: that fast "0" mashing tip has worked great for me): read more »POSTED IN:
Dansays: Put all your customer service numbers into Address BookMerlin Mann | Oct 5 2007This morning, like a lot of other people, I was locked out of using my PayPal debit card while the site (and apparently its glass-jawed transaction processing network) took a total dirtnap. So it goes. That’s only indirectly the point of this post (although I did kind of feel like opening a “Can of Cory” on The Pal). Point is, my pal dansays left a great comment on my whiny Flickr post laying out why he's put all the customer service numbers of products and sites he uses right into his Apple Address Book. Great advice that I'll be taking this weekend: read more »POSTED IN:
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