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Apple's Bad Day
Merlin Mann | Jul 11 2008
This is not the Friday Apple had wanted. There's a lot of frustrated people out there right now. A quick survey of the damage so far: London launch of iPhone 3G marred by software problems
Macworld | iPhone Central | Crowds, activation delays hit iPhone launch
iPhone launch-o-mess-o-rama | The Macalope: An Apple blog - CNET News.com:
Today @ PC World iTunes Store "Unavailable": This iPod Touch Owner is Stuck in Update Limbo
MacNN | MobileMe problems continue, upset customers
And just wardial a few terms on Twitter:
I don't mean to pile on here; I'm just amazed at the perfect storm of issues Apple is fighting today -- and wondering what the hell went wrong. I wonder if it's all related to server scale in one way or another. It's brutal to watch all this and, at least so far anyway, it feels like a pitiful way to introduce a bunch of enthusiastic new customers to a company that consistently earns its premium from customer experience. My advice to anyone considering touching any part of this frayed wire today is to stay the hell away. At least until tomorrow or Monday. Wait for things to sort out, back up your .Mac data, and hang out until things start to settle down. And, if you have a brick, don't play with it. Wait. Don't fiddle. People get weird at times like this and end up doing stupid stuff to make it worse. Just take a walk, have a drink or three, and let things calm down. And, godspeed my Apple friends who are working on this today. Hang in there, gang. It won't be Friday forever. 15 Comments
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Waiting, WaitingSubmitted by clmccomas on July 11, 2008 - 1:40pm.
Can't believe I was stupid enough to do the 2.0 upgrade on my Gen 1 iPhone this morning around 10 am EDT. I got the "We could not complete your ITunes Store request" at the end of the upgrade process. Went out to lunch with my wife and when I got back the phone was syncing Restoring Music and Video. Well it still is (16:35 EDT). Keeping my fingers crossed. I did get a text msg from AT&T telling me that the 3G phones are in. So at least that works. I read where people had downloaded the 2.0 last night and had no issues so I went ahead and updated today. If I knew that contacting the mothership was part of the upgrade I would have never tried it today and waited till later. » POSTED IN:
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