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Apple's Bad Day
Merlin Mann | Jul 11 2008
This is not the Friday Apple had wanted. There's a lot of frustrated people out there right now. A quick survey of the damage so far: London launch of iPhone 3G marred by software problems
Macworld | iPhone Central | Crowds, activation delays hit iPhone launch
iPhone launch-o-mess-o-rama | The Macalope: An Apple blog - CNET News.com:
Today @ PC World iTunes Store "Unavailable": This iPod Touch Owner is Stuck in Update Limbo
MacNN | MobileMe problems continue, upset customers
And just wardial a few terms on Twitter:
I don't mean to pile on here; I'm just amazed at the perfect storm of issues Apple is fighting today -- and wondering what the hell went wrong. I wonder if it's all related to server scale in one way or another. It's brutal to watch all this and, at least so far anyway, it feels like a pitiful way to introduce a bunch of enthusiastic new customers to a company that consistently earns its premium from customer experience. My advice to anyone considering touching any part of this frayed wire today is to stay the hell away. At least until tomorrow or Monday. Wait for things to sort out, back up your .Mac data, and hang out until things start to settle down. And, if you have a brick, don't play with it. Wait. Don't fiddle. People get weird at times like this and end up doing stupid stuff to make it worse. Just take a walk, have a drink or three, and let things calm down. And, godspeed my Apple friends who are working on this today. Hang in there, gang. It won't be Friday forever. 15 Comments
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Re: No banners flying todaySubmitted by Merlin on July 11, 2008 - 1:30pm.
I hear you on the AT&T piece of the blame -- I should have mentioned their apparent role in the problem in the post. The trouble is that it's Apple whose reputation is on the line -- it's their hardware and their software that people use to make this thing go. And if iTunes -- the app that arguably has most transformed Apple's ability to reach beyond Mac computer users -- even appears to be the culprit in the mixup, that creates a terrible impression for everyone. Especially if it happens on top of the frustrating experience that people are describing at the Apple stores. It's a mess. But, from what I read, it's starting to clear up. MobileMe appears to be up, plus a wave of people recently posted that their activation just went through. I'm still interested to hear a chronology on what happened -- including what the hell went on with the .Mac transition. Like a lot of folks, I'll be relieved when this all settles down. » POSTED IN:
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