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Teaching YahooGroups to older people

I wasn't sure where to put this, so I figured here was as good as any...

I'm a new Advisor for my local Writers' Guild, and happened to build a YahooGroups site for the Guild. I figured this would be a good way to speed up the distributing of information, would allow members to post pieces they'd written for review by fellow members, and also allow us to reach out to other Guilds in the state and the country as well...heck, even the world!

But like the saying goes, no good deed goes unpunished...

There's about a quarter to a third of the Guild -- older people -- who have been constantly badgering me with questions like "I can't post a file that I wrote -- what's wrong with the site?" or "It won't let me post photos -- what's going on?" As if I'd rigged the site so they couldn't use it.

I went and found some tutorials as well as the various Help sections and made some "tutorial disks" to pass out at meetings.

Now I'm scheduled to hold a workshop on YahooGroups in November to teach how to use the various functions -- and explain just why this site is a good thing to boot!

Can anyone offer me any suggestions as to how best to teach older people to use YahooGroups? I could use some help.

TOPICS: Life Hacks
Laura M.'s picture

Go really slowly

I always lose patience when someone (usually older than me) asks me to show them how to do something on the computer, because they always complain I go too fast. What seems to work is to do it once for demo, and then let them to do it themselves once again. Be prepared to give them time to write lots of notes and to be asked very simple questions (depending on their level of experience). Use lots of analogies like, you will do this as you do it in X program/application. etc. etc.

All in all, patience, patience, patience.

 
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