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Dealing with Inquiries

I am working on implementing GTD but one type of inbox item keeps holding me up.

I am a photographer so a regulary (i.e.) daily inbox item I receive are inquiries. Either by phone or most often by email. Calling these inquiries (prospects) typically takes more than just 2 min so then it becomes an action. The problem is how to do that.

I could put

Call john smith

However, since I don't actually know this person I have to go through all my inquiries (I get several a day) and find this person.

I've tried

"call inquiries'

but that really is more than one action

Here is what a typical inquiry looks like that is sent to me when someone requests information from my website.

Full Name: Munirah Abdullabhoy
Phone Number: 908-517-9143
Email Address: munirah_na@hotmail.com
Service: Wedding
Additional Info: June 3rd 2007 in Eagle, ID

Often the person inquiring won't actually give me the additional info

Any ideas?

crcossel's picture

one addition to this that...

one addition to this that I forgot earlier.

For the most part these are one-step actions. I call the prospect get some more information and set up a face-to-face meeting.

But it doesn't always work that way:
Sometimes they don't live in the area and the next step is to email, then follow up, etc.

Also if I get voice mail I am not technically done with the inquiry but waiting for a response.

I don't know how to treat those.

 
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